FAQs

Frequently Asked Questions

We’re here to help. Browse our most frequently asked questions below for information about delivery, payments, returns, showroom visits, product details, and more.

Need help quickly? If you can’t find the answer you’re looking for, please contact our team and we’ll be happy to assist you.

Orders & Payments

What payment methods do you accept?

We accept major debit and credit cards, along with selected secure online payment methods available at checkout. Payment options may vary depending on your location and order value.

Do you offer finance or instalment payment options?

Yes, we may offer flexible payment options through selected finance or instalment partners, subject to availability and approval. This allows eligible customers to spread the cost of their purchase more conveniently.

Can I change or cancel my order after placing it?

If you need to change or cancel an order, please contact us as soon as possible. We will always do our best to help, but once an order has been processed, prepared, or dispatched, changes may no longer be possible.

Will I receive an order confirmation?

Yes. Once your order has been placed successfully, you will receive an order confirmation by email with your purchase details.

Delivery

How long does delivery take?

Delivery times vary depending on the product, stock availability, and delivery location. Estimated delivery times are usually shown on the product page where available. If you need a more specific timeframe, please contact us before ordering.

Do you offer delivery across the UK?

Yes, we offer delivery to many areas across the UK. Delivery availability, timeframes, and charges may vary depending on your postcode and the size of the item ordered.

Do you offer room-of-choice delivery?

Where available, our delivery team may place your furniture in the room of your choice. Access must be safe and suitable, and customers are responsible for ensuring there is enough space for delivery through doorways, hallways, and staircases.

Will I be contacted before delivery?

Yes, we aim to contact customers in advance to confirm delivery arrangements where possible. This helps ensure a smoother and more convenient delivery experience.

What should I do before my furniture is delivered?

Please check all access routes carefully before delivery, including doorways, staircases, hallways, lifts, and room dimensions. This is especially important for large furniture such as corner sofas, wardrobes, dining tables, and bedroom sets.

Returns & Refunds

Can I return my order?

We want you to shop with confidence. Return eligibility depends on the item purchased, its condition, and whether it is a standard or made-to-order product. Please review our Returns Policy or contact us for guidance before arranging a return.

Can made-to-order or special-order furniture be returned?

Made-to-order, customised, or special-order items may not be eligible for return unless faulty or not as described. If you are unsure whether an item is made to order, please ask us before placing your purchase.

What if my furniture arrives damaged or incorrect?

Please inspect your order as soon as possible after delivery and contact us promptly if there is any damage, fault, or issue with the wrong item being supplied. Including clear photos will help us resolve the matter more quickly.

How are refunds processed?

Where a refund is approved, it will normally be returned using the original payment method. Processing times may vary depending on your payment provider.

Products & Quality

Are your product photos accurate?

We do our best to ensure all product photos and descriptions are as accurate as possible. However, colours and finishes may appear slightly different depending on your screen settings, lighting, and device display.

Are dimensions listed on the website?

Yes, product dimensions are provided where available. We strongly recommend checking all measurements carefully before ordering to make sure the furniture suits your room size and access points.

Does the furniture require assembly?

Assembly requirements vary by product. Some items may arrive fully assembled, while others may require partial or full assembly. Please refer to the product page for specific details or contact us before ordering.

What kind of furniture do you specialise in?

Italian Design Furniture offers a carefully selected range of stylish and practical home furniture, including sofas, sofa beds, bedroom furniture, dining furniture, and selected living room pieces designed to suit modern homes.

Why choose Italian Design Furniture?

We focus on stylish, practical, and value-driven furniture with a strong emphasis on customer service. Our aim is to offer furniture that looks impressive, feels comfortable, and helps customers create a home they truly enjoy.

Showroom

Do you have a showroom?

Yes, we have a showroom where customers can view selected furniture in person. Visiting the showroom can help you better understand the style, comfort, finish, and scale of our products before ordering.

Can I see all products in the showroom?

Not always. Our showroom displays selected items, and some products may only be available online or through catalogue ordering. If you are interested in a specific product, please contact us before visiting.

Can your team help me choose the right furniture?

Absolutely. We’re happy to help customers choose furniture based on style, comfort, practicality, room size, and budget. Our goal is to make the buying process easier and more confident.

Warranty & Aftercare

Do your products come with a warranty?

Warranty cover may vary depending on the product and supplier. Where applicable, warranty details will be stated on the product page or provided upon request. Please contact us if you need warranty information for a specific item.

How should I care for my furniture?

Care instructions depend on the material and finish of the furniture. We recommend following any care guidance provided with the item and avoiding harsh cleaning products unless specifically suitable for that material.

Still need help?

Our team is here to help with product questions, delivery enquiries, showroom visits, and order support.