Shipping policy
Shipping & Delivery Policy
Learn about our delivery areas, estimated delivery times, access requirements, remote-area deliveries, and what to expect when receiving your furniture order.
Need delivery information? If you have any questions about delivery times, charges, access requirements, or availability in your area, please contact our team before placing your order.
Delivery Areas
Where do you deliver?
We deliver throughout most areas of the United Kingdom. Delivery availability may vary depending on your postcode, accessibility, and the size of the furniture ordered.
Do you offer free delivery?
Free standard delivery is available within Coventry. Delivery charges may apply for addresses outside Coventry depending on distance, accessibility, and order size.
Delivery Timeframes
How long does delivery take?
Delivery times vary depending on stock availability and delivery location.
Will I be contacted before delivery?
- In-stock items are typically delivered within 3–10 working days.
- Long-distance and remote-area deliveries may take 2–4 weeks.
- Made-to-order and special-order products may require additional lead times.
Yes. Where possible, we will contact you before delivery to confirm arrangements and provide updates regarding your order.
Access Requirements
What should I check before ordering?
Customers are responsible for ensuring that furniture can safely fit through all access points before ordering, including:
Do you offer room-of-choice delivery?
- Doorways
- Hallways
- Staircases
- Lifts
- Internal room access points
Where available, our delivery team may place furniture in the room of your choice. This service is subject to safe access and suitable delivery conditions.
Delivery Issues & Delays
What happens if delivery cannot be completed?
If delivery cannot be completed due to customer absence, restricted access, incorrect delivery information, or unsuitable access conditions, additional delivery charges may apply for re-delivery attempts.
Can delivery be delayed?
While we aim to meet all estimated delivery timeframes, delays can occasionally occur due to supplier issues, manufacturing schedules, transport disruptions, severe weather, or circumstances beyond our control. We will keep customers informed whenever possible.
Receiving Your Order
What should I do when my furniture arrives?
Please inspect your furniture as soon as possible after delivery. Any visible damage, missing parts, or delivery issues should be reported promptly to help us resolve the matter efficiently.
What if my order arrives damaged or incorrect?
If your order arrives damaged, faulty, or incorrect, please notify us within 48 hours of delivery. We will review the issue and may offer a repair, replacement, replacement parts, price reduction, or refund where appropriate and in accordance with your statutory rights.
Need Delivery Assistance?
Our team is here to help with delivery enquiries, access requirements, delivery quotes, and order updates.
Contact Us